Faq
Where is Lampcraft based?
Lampcraft is based in Royal Oak, Michigan, United States, and serves customers throughout the United States.
Where do you ship to?
We currently ship to addresses within the United States. At this time, we do not offer international shipping.
Tracking information will be provided when available so you can follow the progress of your delivery.
What are the shipping costs?
We offer Free Standard Shipping on all orders within the United States.
Any available shipping options will be displayed during checkout before you complete your purchase.
How long will it take to get my order?
Orders are processed within 1–2 business days, Monday through Friday.
Once your order has been dispatched, please allow 3–5 business days for transit.
The estimated total delivery time is 4–7 business days.
A tracking number will be provided when available. Please note that all delivery times are estimates and may vary depending on your location and courier operations.
The estimated delivery time has passed. Where is my order?
If your order has not arrived within the estimated delivery timeframe, please first check your tracking information for any updates.
If there has been no movement or you are concerned about your delivery, please contact us at support@lampcraft.us with your order number. We will review the situation and provide assistance where possible.
Which currency will I be charged in?
Customers are charged in United States Dollars (USD).
The final currency and order total will be displayed at checkout before you complete your purchase.
Are taxes included in the price?
Prices are displayed in USD and may be subject to applicable sales taxes unless otherwise stated.
Any applicable taxes or charges will be calculated and displayed during checkout where required.
Is my payment information secure?
We aim to provide a secure checkout experience. Payments are processed through the payment providers available during checkout.
Payment transactions are subject to the security measures and requirements of the relevant payment providers.
What payment methods do you accept?
We accept the payment methods displayed during checkout, which may include:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- Maestro
Additional payment methods may be available depending on your location, device, or payment provider.
Where can I learn more about payments?
You can review our Payment Policy for more information about payment processing and billing.
If you have questions or experience difficulties during checkout, please contact us at support@lampcraft.us.
How long after receiving my order can I request a return?
Eligible items may be returned within 30 days of the delivery date.
Items must meet the return requirements outlined in our Return & Refund Policy, including being unused, in their original condition, and returned with the original packaging, parts, and accessories where applicable.
Please contact us before sending an item back. Returns sent without prior authorization may not be accepted.
Who pays for return shipping?
For approved change-of-mind returns, the customer is responsible for the return shipping costs.
If a lighting fixture arrives damaged, defective, or incorrect, please contact us as soon as possible. We will review the issue and provide further instructions.
What if my lighting fixture arrives damaged or incorrect?
Please inspect your order upon delivery.
If your lighting fixture arrives damaged, defective, or incorrect, contact our customer support team as soon as possible.
When contacting us, please include:
- Your order number
- A description of the issue
- Photographs of the lighting fixture and packaging, where applicable
We will review the information provided and advise you on the next steps.
Can I cancel or change my order?
Orders may be cancelled within 24 hours of purchase.
Once an order has entered processing or has been dispatched, cancellation or address changes may no longer be possible.
If you need assistance, please contact us as soon as possible.
Where can I read your policies?
You can view our full Shipping Policy, Return & Refund Policy, Privacy Policy, Terms of Service, and Payment Policy using the policy links in our website footer.
If you need help finding a policy or have any questions, please contact us at support@lampcraft.us.
How can I contact customer support?
Business Name: Lampcraft
Business Address: 32322 Woodward Ave, Royal Oak, MI 48073, United States
Business Email: support@lampcraft.us
Business Phone: +1 248-549-1399
Business Hours: Monday to Friday, 9:30 AM – 5:00 PM
Time Zone: (GMT-05:00) Eastern Standard Time
We aim to respond to all inquiries within 1 business day. Messages received outside business hours or over the weekend will be answered on the next business day.