Payment Policy
At Lampcraft, we aim to provide a simple, secure, and straightforward payment process for purchases made through our website.
By placing an order, you agree to the terms outlined in this Payment Policy.
Payment Processing
Payments are processed through the payment providers available during checkout.
All transactions are subject to verification and approval by the relevant payment provider.
Accepted Payment Methods
We currently accept the following payment methods:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- Maestro
Additional payment methods may be available during checkout depending on your location, device, or payment provider.
Currency
All transactions are processed in United States Dollars (USD). Prices displayed on our website are listed in USD.
Payment Authorization
When an order is placed:
- Your payment method may be authorized during checkout.
- Payment processing begins after your order is submitted.
- Orders may not be processed if payment authorization is unsuccessful.
If a payment cannot be completed, you may wish to:
- Check your payment details.
- Contact your bank or card issuer.
- Try an alternative payment method.
Order Verification
In some circumstances, we may review an order before processing.
Where reasonably necessary, we may:
- Request additional information.
- Hold an order while verification is completed.
- Cancel an order if payment cannot be verified.
Billing Information
Customers are responsible for providing:
- Accurate billing information.
- Valid payment details.
- Current contact information.
Incorrect or incomplete information may result in payment delays, unsuccessful transactions, or order cancellation.
Taxes
Where applicable, applicable sales taxes and other required charges will be calculated and displayed during checkout in accordance with relevant laws and regulations.
Refunds
Approved refunds are issued to the original payment method used for the purchase.
Approved refunds are generally processed within 10 business days after the refund has been approved. Processing times may vary depending on your payment provider or financial institution.
For more information about returns and refunds, please refer to our Return & Refund Policy.
Payment Disputes
If you experience a payment-related issue, we encourage you to contact us before submitting a dispute through your bank or payment provider.
This allows us to review the matter and work with you to resolve the issue where possible.
Payment Support
If you have any questions about payments or experience difficulties during checkout, please contact our customer support team.
Contact Us
Business Name: Lampcraft
Business Address: 32322 Woodward Ave, Royal Oak, MI 48073, United States
Business Email: support@lampcraft.us
Business Phone: +1 248-549-1399
Business Hours: Monday to Friday, 9:30 AM – 5:00 PM
Time Zone: (GMT-05:00) Eastern Standard Time
We aim to respond to all inquiries within 1 business day. Messages received outside business hours or over the weekend will be answered on the next business day.