Refund policy

At Lampcraft, customer satisfaction is important to us. This Return & Refund Policy outlines the guidelines for returning eligible items and requesting refunds. By making a purchase through our website, you acknowledge and agree to the terms outlined in this policy.

Return window

Eligible items may be returned within 30 days of the delivery date.

Returns requested after this period may not qualify for a refund.

Return eligibility

To qualify for a return, items must:

  • Be unused and in their original condition.

  • Include all original packaging, parts, and accessories where applicable.

  • Be free from signs of wear, damage, scratches, stains, or misuse.

  • Be securely packaged for return transit.

Items that do not meet these requirements may not be eligible for a refund.

Requesting a return

To begin a return request, please contact our customer support team at:

Business Email: support@lampcraft.us

Please include:

  • Your order number

  • The reason for your return

  • Photographs, if the lighting fixture is damaged, defective, or incorrect

Once your request has been reviewed, we will provide further instructions for your return.

Returns sent without prior authorization may not be accepted.

Return method

Returns are accepted by mail.

Once your return request has been approved, we will provide the return instructions and mailing address. Please securely package the lighting fixture and include all original packaging, parts, and accessories where applicable.

Please do not mail your return before receiving return instructions from Lampcraft.

Return shipping

Damaged, defective, or incorrect items

If the lighting fixture you receive is damaged, defective, or different from the item ordered, please contact us as soon as possible. Return instructions will be provided after we review the issue.

Change of mind returns

If you wish to return a lighting fixture because you have changed your mind or no longer require it, you will be responsible for the return shipping costs.

Inspection of returned items

All returned lighting fixtures are inspected after they arrive at our facility.

Refund eligibility will be determined once the returned item has been reviewed and confirmed to meet the requirements outlined in this policy.

Refund process

If your return is approved:

  • Refunds will be issued to the original payment method used for the purchase.

  • Approved refunds are generally processed within 10 business days after the returned item has been received and inspected.

  • Processing times may vary depending on your payment provider or financial institution.

Items not eligible for return

The following items may not be eligible for return:

  • Custom-made or personalized lighting products

  • Lighting fixtures that have been installed, modified, or altered

  • Lighting fixtures showing signs of use, wear, damage, scratches, stains, or misuse

  • Items returned without their original packaging, parts, or accessories where applicable

  • Items returned outside the 30-day return period

Damaged or incorrect orders

Please inspect your order upon delivery.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and, where applicable, photographs of the lighting fixture and its packaging. We will review the issue and advise you on the next steps.

Exchanges

We do not currently offer direct product exchanges.

If you require a different lighting fixture, please return the eligible item in accordance with this policy and place a new order separately.

Contact us

Business Name: Lampcraft
Business Address: 32322 Woodward Ave, Royal Oak, MI 48073, United States
Business Email: support@lampcraft.us
Business Phone: +1 248-549-1399
Business Hours: Monday to Friday, 9:30 AM – 5:00 PM
Time Zone: (GMT-05:00) Eastern Standard Time

We aim to respond to all inquiries within 1 business day. Messages received outside business hours or over the weekend will be answered on the next business day.