Shipping policy
Thank you for choosing Lampcraft. This Shipping Policy explains how we process, package, and deliver orders placed through our website. By completing a purchase, you acknowledge and agree to the shipping terms outlined below.
Shipping Coverage
We currently ship to addresses within the United States.
At this time, we do not offer international shipping.
Order Processing Time
Orders are processed within 1–2 business days (Monday through Friday).
Orders placed after our daily cut-off time, on weekends, or on U.S. public holidays will be processed on the next available business day.
Order Cut-Off Time
Our daily order cut-off time is:
5:00 PM (GMT-05:00) Eastern Standard Time
Orders received after this time will begin processing on the following business day.
Delivery Time
Estimated delivery times are as follows:
Handling Time: 1–2 Business Days
Transit Time: 3–5 Business Days
Total Delivery Time: 4–7 Business Days
Delivery estimates begin after your order has been dispatched and may vary depending on your location and courier operations.
Shipping Charges
We offer Free Standard Shipping on all orders within the United States.
Any available shipping options will be displayed during checkout.
Shipment Confirmation & Tracking
Once your order has been dispatched, a shipping confirmation email may be sent to the email address provided during checkout.
Tracking information will be provided when available.
Please allow a short period after dispatch for tracking information to become active.
Carrier Services
For deliveries within the United States, we may use reliable shipping carriers, including USPS, UPS, FedEx, and DHL.
The carrier used for your order may vary depending on the delivery location and shipping requirements.
Delivery Delays
Delivery times may occasionally be affected by circumstances outside our control, including:
- Severe weather conditions
- Courier service disruptions
- Public holidays
- High order volumes
- Other unforeseen circumstances
We appreciate your patience if a delay occurs.
Incorrect Delivery Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If an order is returned due to an incorrect or incomplete shipping address, additional shipping charges may apply before the order can be resent.
Address Changes
If you need to update your shipping address, please contact us as soon as possible.
Address changes may not be possible once an order has entered processing or has been dispatched.
Order Cancellations
Orders may be cancelled within 24 hours of purchase.
Once an order has entered processing or has been dispatched, cancellation requests may no longer be accepted.
Please refer to our Return & Refund Policy for additional information.
Damaged or Missing Deliveries
If your order arrives damaged, or if you believe there is an issue with your delivery, please contact our customer support team as soon as possible.
When contacting us, please include:
- Your order number
- A description of the issue
- Photographs of the product and packaging, where applicable
We will review the information provided and advise you on the next steps.
Contact Us
Business Name: Lampcraft
Business Address: 32322 Woodward Ave, Royal Oak, MI 48073, United States
Business Email: support@lampcraft.us
Business Phone: +1 248-549-1399
Business Hours: Monday to Friday, 9:30 AM – 5:00 PM
Time Zone: (GMT-05:00) Eastern Standard Time
We aim to respond to all inquiries within 1 business day. Messages received outside business hours or over the weekend will be answered on the next business day.